Refund policy


Return & Refund Policy

Last Updated: June 2026

At S-MAX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product is missing parts or accessories.
  • The item received is significantly different from the product ordered.

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The product must be unused and in its original condition.
  • Original packaging, tags, manuals, and accessories must be included.
  • Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling.
  • Products returned without original packaging.
  • Items showing signs of use, wear, or alteration.
  • Clearance, sale, or promotional items (unless damaged or defective).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share clear photos or videos of the product and packaging.
  • Our team will review the request and provide a resolution.

4. Return Process

To initiate a return:

Email: wppankajkumar369@gmail.com

Phone: +91 92206 23906

Please provide:

  • Order Number
  • Customer Name
  • Product Details
  • Reason for Return
  • Photos (if applicable)

Once approved, return instructions will be provided.

5. Refund Policy

After the returned product is received and inspected:

  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be issued through the original payment method used during purchase.
  • Depending on your bank or payment provider, the refund may take additional time to reflect.

6. Cancellation Policy

Prepaid Orders

Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.

Cash on Delivery (COD) Orders

COD orders may be cancelled before shipment confirmation.

7. Shipping Charges

  • Original shipping charges are generally non-refundable.
  • Return shipping charges may be borne by the customer unless the return is due to our error, damaged product, or incorrect shipment.

8. Replacement Policy

If a replacement is approved:

  • Replacement products will be shipped subject to stock availability.
  • If a replacement is unavailable, a refund may be offered.