Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with S-MAX. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1-3 business days after order confirmation.
  • Orders are not processed or shipped on Sundays and public holidays.
  • During peak seasons, sales events, or high-order volumes, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times:

  • Metro Cities: 2-5 business days
  • Other Cities & Towns: 3-7 business days
  • Remote Locations: 5-10 business days

Delivery times are estimates and may vary depending on courier service availability and location.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping promotions may be offered on selected products or order values.

4. Order Tracking

Once your order is shipped, tracking details will be shared via:

  • Email
  • SMS
  • WhatsApp (where applicable)

Customers can use the tracking information to monitor shipment status.

5. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • Public holidays
  • Natural disasters
  • Incorrect shipping information provided by the customer

S-MAX shall not be held responsible for delays caused by circumstances beyond our control.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.
  • Additional shipping charges may apply for re-shipment.
  • S-MAX will not be responsible for losses resulting from incorrect information provided by the customer.

7. Damaged Packages

If your package arrives visibly damaged:

  • Do not accept the package if possible.
  • Take photos of the package immediately.
  • Contact us within 48 hours of delivery.

Our team will review the issue and assist with a replacement or resolution.

8. Lost Shipments

If your shipment is marked as delivered but has not been received:

  • Contact us within 7 days of the delivery status update.
  • We will coordinate with the courier partner to investigate the issue.

9. Cash on Delivery (COD)

  • COD may be available for selected locations.
  • S-MAX reserves the right to disable COD for certain products, locations, or customers at its discretion.